With all the emphasis on measurement in the ISO9001 standard it is sometimes easy to overlook the importance of some day-to-day processes that are just as important but not as glamorous. For example, what does handling, packaging, shipping, delivery mean in your business? It could mean delivery to a specific site, or conclusion… Read more »
Posts Categorized: ISO9001: RISK ASSESSMENT AND MANAGEMENT
QUALITY SYSTEM DEVELOPMENT: management review (risk assessment)
The demand for risk assessment and risk management in the current quality management standards can immobilise the most dedicated executives, not to mention the quality management representatives. Out of pity for their dilemma and misery I offer the following questions, which are extracted from the Qualidoc Quality System Internal Audit Checklist at www.qualidoc.co.uk. Are the… Read more »
THE STATISTICAL ROCKY ROAD
How would you like to have an operation by a surgeon who, when you ask him what your chances were, told you that 99 out of 100 people died during the operation, but you were lucky because you were the 100th patient? I wouldn’t give much hope for a healthy recovery, would you?… Read more »
ISO REQUIREMENTS: RISK ASSESSMENT and RISK MANAGEMENT (or, mad about numbers)
When I go into a new contract, the first thing I must do is to recognise the vocabulary of the organisation. I need to know how information is expressed and conveyed. My understanding of the vocabulary, and where it might need to be changed, is critical for developing the quality system. The interpretation of… Read more »
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