DOCUMENTATION REQUIREMENTS, and the Readers’ needs

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During one of my contracts in marine freight forwarding I worked with a Maintenance Foreman who was responsible for isolating and identifying nonoperational forklifts used to move cargo. His habit was to remove the forklifts to a corner and attach a small (grubby) tag marked ‘DO NOT USE’ to each one. Unfortunately, the night shift… Read more »

QUALITY SYSTEM MANAGEMENT: RISK MANAGEMENT and the danger of CATEGORY ERROR

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  The zeal for “measurement” and “continuous improvement” expressed through numbers has been gaining strength for some years. I have even seen one comment that “nothing in process development was any use unless it was, or could be, measured”. I maintain that measurements can’t be made, or make any sense at all, unless they derive… Read more »

APPRENTICES: our responsibility and obligation to them

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FROM: JEAN WHITE, QUALIDOC WWW.QUAlIDOC.CO.UK   Apprentices are not confined to the “shop floor”. In my recent workshop on quality management for apprentices I had eight PhD university student/apprentices. They are working and studying. This is why we should get rid of the belief that students go to university or college and get a degree… Read more »

MAJOR versus MINOR NONCONFORMANCES

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With insufficient root cause analysis causing so many headaches to standards boards, certification bodies and certification applicants alike, it pays to spend some time evaluating the nonconformances that could lead to insufficient root cause analysis. At the assessment level major and minor nonconformances have been identified as follows: MAJOR The nonconformance has reduced the capacity… Read more »

INSPECTION, MEASURING and TEST EQUIPMENT: controlled or not?

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On one of my contracts I  asked to see the Certificate of Com­pliance from a accredited calibration agency be­cause I concluded that the ‘certificate’ on file was simply a Work Order issued by the technician who had checked the equip­ment. The WO only referenced the certificate number. I wanted the proper certificate to be on… Read more »

ISO REQUIREMENTS: RISK ASSESSMENT and RISK MANAGEMENT (or, mad about numbers)

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    When I go into a new contract, the first thing I must do is to recognise the vocabulary of the organisation. I need to know how information is expressed and conveyed. My understanding of the vocabulary, and where it might need to be changed, is critical for developing the quality system. The interpretation of… Read more »

QUALITY SYSTEM DEVELOPMENT: WHERE TO START?

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  AMERICAN SOCIETY FOR QUALITY GROUP (LINKEDIN)   RECENT DISCUSSION: You are a Q.M taking on a new position. What are the first things that you would do in your new position?   Jean’s comment “If you start with an internal audit you should discover how the quality system has been managed, and from that… Read more »

WELCOME TO OUR NEW SUBSCRIBERS!

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Welcome to subscribers in the USA, UK, Canada, France, Belgium, India, China, Switzerland,.  They are in aerospace, pumps, health, plastics and many other interesting industries. Watch this blog for up-to-date and useful quality management information.