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How do we trace a part?

Answer: (EXAMPLES):

  •  Inspection and Test Records
  • Purchasing
  • Tags

Who is the Quality Assurance Manager (QAM)?

Answer:
(INSERT NAME)

What are the QAM’s responsibilities?

Answer:
To monitor and implement the ISO Quality System.

To report to management on the status of the quality system

To convene and chair the QUALITY ASSURANCE TEAM   

What do you know about ISO?

Answer:
ISO IS AN INTERNATIONAL STANDARDS ORGANISATION BASED IN GENEVA SWITZERLAND.
Note: More than 132 countries have an agreement with ISO to register companies to ISO9000 standards

How do you know how to do your job?

Answer:
XXX years of experience….
my certificate in…
my working instructions which are kept in…
and my company training.

How do you recognise a non-conforming part or condition?

Answer:
A part or condition which does not meet CUSTOMER or I.M.HAPPY CO’S quality system requirements (receiving, in-process
and final inspection).

What is the IMH Company Quality Policy and where is it kept?

Answer:
I can refer to the Quality Policy Manual and the Quality Assurance Procedures Manual in the MASTER DOCUMENT LIST, XXX DRIVE.

What does the Quality Policy mean to you and your job?

Answer:
It means complete customer satisfaction, and continuous improvement in my skills

Where in the Quality Assurance Procedures Manual will you find a reference to your job?

Answer: (for example)
WORKS: Process Control, Stores, Inspection and Testing
Receiving: Handling, Storage, Packaging
Preservation and Delivery, Inspection and Testing

Where is the Master Document List?

Answer:
ON THE (INSERT COMPUTER LINK HERE)

Why do you need the Master Document List?

Answer:

To check forms, policies and procedures and other documented information and make sure I am working to the latest revision.

Who is responsible for keeping the Master Document List up to date?

Answer:
The Quality Assurance Manager.

Who is allowed to make changes to the documents we use?

Answer:
ONLY the Quality Assurance Manager with the Quality Assurance Team.

EXCEPTIONS: EXTERNAL DOCUMENTS SUCH AS (INSERT EXAMPLE)

How do you recognise a Non-conforming Part?

Answer:
It is tagged with a ‘Non-conforming Item’ tag (INSERT EXAMPLE)

If I want to suggest a change to a form or procedure, what do I do?

Answer:
GIVE suggested amendment, or draft of new form, to a member of the QUALITY ASSURANCE TEAM, who will pass it to the QAM.


 

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