Posted by & filed under ISO9001:2008.

User publications are sometimes given short shrift in design development plans and processes.

Consider the following carefully:

  • how well does the author need to know the product?
  • at which stage should the author(s) be brought into the design process?
  • what does the reader (user) really need to know, as opposed to what the author thinks is a good idea?

Bring the author in at the earliest possible stage –  the earlier the better: in fact, as soon as the design process is under way, at preliminary design stage.



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