The ISO quality standards are not techniques which can be learned and dropped if not convenient. They are concepts which must be converted into techniques to reflect the processes of each organisation.
The techniques are company-specific and the consultant’s job (as I see it) is
- to help the customer develop those techniques
- to make sure the ISO requirements are met without creating a gridlock in the organisation
- to discover the unknowns which cannot always be accounted for by management strategies
This development can be a huge culture shock. People are not used to describing and recording what they do as a logical sequence of events.This has to happen if you want a quality system that will pass muster with the assessor and benefit the organisation.
To see how your company or organisation is doing, download the FREE INTERNAL AUDIT CHECKLIST from www.qualidoc.co.uk – a really good place to start improving your business.