I am always surprised at the attention and time paid to produce “mission statements”. My view has always been that my clients are entitled to the very best I can do because they are paying me and have put a considerable amount of trust in the outcome of my service; it’s as basic as… Read more »
Posts By: Jean White
DOCUMENTATION REQUIREMENTS: CONTROL OF ELECTRONIC SIGNATURES
Electronic signatures need the same control, if not more, than written signatures. If you use electronic signatures in your business, or have plans to do so, it is worth bearing in mind the following: Each signature should be unique to an individually authorised person Signatures should not be reused by, or reassigned, to… Read more »
ISO9001: SEGREGATION OF NONCONFORMING ITEMS
Make sure everyone knows through your working instructions and training that they recognise nonconforming items through tags, labels, marking, segregation in well-marked quality control segregation or quarantine areas.These areas can be laid out on the floor with special marking, or just be a box for smaller items provided it is suitably marked.Whichever method you choose… Read more »
MEASUREMENT and ANALYSIS: Inspection and Test Equipment
Well-maintained Inspection, Measuring and Test Equipment is important for verifying the status of continuous improvement in company processes as well as accuracy of the product or service. Assessors will be looking for Inspection. Measuring and Test Equipment to be calibrated by an accredited subcontractor whose certification can be traced to national or international standards…. Read more »
ISO9001 MANAGEMENT REVIEW: ASSOCIATED RESPONSIBILITIES
Given the never-ending discussions on measurement my readers might find the following expansion of Management Review responsibilities and authorities helpful in deciding what should be measured for customer satisfaction and customer improvement. The standard only requires that measurement and analysis should take place within these contexts; it does not prescribe methods or identify what should be… Read more »
The ISO9001 challenge: Training
First, allow me to wish everyone a very healthy and happy New Year. I hope my blogs will be useful and help you navigate the often stormy waters of quality system management. Training for ISO9001 implementation can often be difficult. For example, I once trained a Quality Assurance Manager who was extremely good at picking… Read more »
ISO9001:2015: LATEST ON PROPOSED TERMINOLOGY CHANGES
Just received – proposed changes to terminology for the 2015 revision which, if implemented in the final issue, mean considerable editing of current quality system documentation. I will be suffering; I have to change the offerings on the QUALIDOC website. At least everyone who watches this blog and my website will not be caught napping…. Read more »
ISO REQUIREMENTS: RISK ASSESSMENT and RISK MANAGEMENT (or, mad about numbers)
When I go into a new contract, the first thing I must do is to recognise the vocabulary of the organisation. I need to know how information is expressed and conveyed. My understanding of the vocabulary, and where it might need to be changed, is critical for developing the quality system. The interpretation of… Read more »
QUALITY SYSTEM DOCUMENTATION REQUIREMENTS: MASTER DOCUMENT LIST
Creating a Master Document List (MDL) One of the main tasks in developing a formal quality system is to create an MDL that will record, in hard copy or electronically, all the documents involved — from contract review to final delivery of the product, with the revision status. It is never too early to establish… Read more »
QUALITY SYSTEM DEVELOPMENT: COMMITMENT
Senior Executives need to be very sure of the commitment, responsibility, authority and extra work loads before they begin developing a formal quality system. Many hours of patient explanation may have to go into preparing senior executives for the application of ISO9001, for example. My first meeting with senior executives can be very revealing. I… Read more »
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