Posted by & filed under ISO9001:2008.

 

Training for ISO9001 – all employees

The ISO9001 quality management standard: what does it mean for our business?  It means our commitment to:

  • Coherent, connected processes
  • Employee involvement
  • Increased awareness of customer’s needs
  • Fewer customer complaints
  • Continuous improvement

How can we meet the above objectives and the requirements of the standard? We can record errors and omissions (nonconformances) that might affect our service to customers, or waste time in our daily work.  This is really important; we can correct errors and omissions AND  recognise the potential for error.

Everyone in the organisation is involved in developing and maintaining a quality system.  Everyone should have an opportunity to suggest changes via the Quality Assurance Team, and be part of the “continuous improvement” required by the standard.

The quality system is not separate from the day-to-day way running of our business;  it IS the way in which we run our business.

 

 

Posted by & filed under AS9100.

Latest from AAQG Registration Management Committee: Workshop Indianapolis, IN

July 18-19, 2013

 

Changes to PEARs

Now structured into (4) Sections

Section 1 – “Process Details” identifies Inputs, Activities, Outputs and Interactions

Section 2 – “Process Results” includes the identification of performance measures and KPIs

Section 3 – “Process Realization” summarizes audit trails and sources of evidence (formerly recorded on the OER)

Section 4 – “Process Effectiveness” includes an evaluation matrix (to be used after a process has been assessed)

 

 

 

 

Posted by & filed under Uncategorized.

Welcome to subscribers in the USA, UK, Canada, France, Belgium, India, China, Switzerland,.  They are in aerospace, pumps, health, plastics and many other interesting industries.

Watch this blog for up-to-date and useful quality management information.

Posted by & filed under ISO9001:2008, Uncategorized.

NEW!! SEE SAMPLE PURCHASING QUALITY POLICY ON THE QUALIDOC WEBSITE.

 

SUBSCRIPTIONS ARE AVAILABLE VIA WWW.QUALIDOC.CO.UK FOR ACCESS TO THE FULL QUALITY POLICY MANUAL.  THIS IS YOUR ORGANISATION’S COMMITMENT TO A FORMAL QUALITY SYSTEM.   QUALITY ASSURANCE PROCEDURES WILL BE AVAILABLE TO VALIDATE AND VERIFY THE POLICIES.

 

LET YOUR CURRENT AND PROSPECTIVE SUPPLIERS KNOW ABOUT YOUR PLANS FOR CERTIFICATION.

 

DRAFT LETTER TO SUPPLIERS RE  ISO9000:2008 PROGRAM

DEAR SIR/MADAM:

As part of continuous improvement at I. M. HAPPY COMPANY we are developing a quality management system which complies with the ISO9000:2008 international quality management standard.   One of the requirements of the standard is that we record the criteria for selection, evaluation and re-evaluation for each supplier. This is commonly done through an Approved Suppliers List.

The criteria for being on the List will be established by (IMH AUTHORITY) and we shall notify you of the acceptance criteria for your company in due course.

We look forward to receiving our ISO9001:2008 certificate, and (within the requirements of the ISO9001 standard) continuing the customer/supplier relationship we have with your company.

 

Yours etc.

 

 

Posted by & filed under Uncategorized.

 

Is our Statement of Work clearly expressed and accurate?

Do we have regular contract reviews until our responsibility under the contract ceases?

Is our approved subcontractor\suppliers list current and status of suppliers confirmed?

Have we allowed for the various levels of approval required for our product or service which could be critical for invoicing and payment; e.g., government and other prime contractors?

Is our subcontractor/supplier in close competition with others in the market which could lead to cutting corners?

Do we need to know if our subcontractor:

  •  Has an approved subcontractors\suppliers list?
  • Has a risk management plan, especially for contracts involving sole source and distant suppliers?
  • Holds supplementary contract reviews at suitable intervals?  (capacity, labour, supplies)?
  • Has experienced and qualified verification personnel?
  • Has a procedure for handling customer complaints?
  • Has a procedure for distributing contract amendments promptly to affected personnel?

 

 

Posted by & filed under Uncategorized.

 
How do we trace a part?

Answer: (EXAMPLES):

  •  Inspection and Test Records
  • Purchasing
  • Tags

Who is the Quality Assurance Manager (QAM)?

Answer:
(INSERT NAME)

What are the QAM’s responsibilities?

Answer:
To monitor and implement the ISO Quality System.

To report to management on the status of the quality system

To convene and chair the QUALITY ASSURANCE TEAM   

What do you know about ISO?

Answer:
ISO IS AN INTERNATIONAL STANDARDS ORGANISATION BASED IN GENEVA SWITZERLAND.
Note: More than 132 countries have an agreement with ISO to register companies to ISO9000 standards

How do you know how to do your job?

Answer:
XXX years of experience….
my certificate in…
my working instructions which are kept in…
and my company training.

How do you recognise a non-conforming part or condition?

Answer:
A part or condition which does not meet CUSTOMER or I.M.HAPPY CO’S quality system requirements (receiving, in-process
and final inspection).

What is the IMH Company Quality Policy and where is it kept?

Answer:
I can refer to the Quality Policy Manual and the Quality Assurance Procedures Manual in the MASTER DOCUMENT LIST, XXX DRIVE.

What does the Quality Policy mean to you and your job?

Answer:
It means complete customer satisfaction, and continuous improvement in my skills

Where in the Quality Assurance Procedures Manual will you find a reference to your job?

Answer: (for example)
WORKS: Process Control, Stores, Inspection and Testing
Receiving: Handling, Storage, Packaging
Preservation and Delivery, Inspection and Testing

Where is the Master Document List?

Answer:
ON THE (INSERT COMPUTER LINK HERE)

Why do you need the Master Document List?

Answer:

To check forms, policies and procedures and other documented information and make sure I am working to the latest revision.

Who is responsible for keeping the Master Document List up to date?

Answer:
The Quality Assurance Manager.

Who is allowed to make changes to the documents we use?

Answer:
ONLY the Quality Assurance Manager with the Quality Assurance Team.

EXCEPTIONS: EXTERNAL DOCUMENTS SUCH AS (INSERT EXAMPLE)

How do you recognise a Non-conforming Part?

Answer:
It is tagged with a ‘Non-conforming Item’ tag (INSERT EXAMPLE)

If I want to suggest a change to a form or procedure, what do I do?

Answer:
GIVE suggested amendment, or draft of new form, to a member of the QUALITY ASSURANCE TEAM, who will pass it to the QAM.


 

Posted by & filed under ISO9001:2008.

What is a Quality Plan?  I am often asked this question – I offer the following:

A quality plan is a document that specifies

  • which procedures and associated resources shall be applied
  • by whom
  • and when

to a specific project, product, process or contract
requirement.

“Procedures” can include quality assurance procedures such as Inspection and Test, Purchasing.

Posted by & filed under Uncategorized.

The proposed additional clauses for ISO9001:2015 are as follows:

 

9. Performance evaluation

  •  Monitoring, measurement, analysis & evaluation
  • Internal audit
  • Management review

10.Improvement

  •   Non conformity and corrective action
  •  Continual Improvement

“Documentation Requirements” has been changed to “Documented Information”.  We will need to think carefully about that one!

Posted by & filed under MANAGEMENT RESPONSIBILITY AND AUTHORITY: QUALITY MANAGEMENT STANDARDS.

This Qualidoc agenda has proved its worth for many years quality system management in aerospace, marine freight forwarding, ship repair, IT, among others.

Used with a disciplined set of Minutes it is a reliable tool for monitoring the requirements of the ISO9001:2015 and the revisions to AS9100 that will result from the new ISO standard. It will also prepare for audits against the auditing standard AS9101 Revision E, due out later this year. See my blog AS9100 and Aerospace Manufacturing magazine article, April 2013 issue.

 

Who should attend? CEO and other top management executives.  How often do you need this review? I recommend three to six month intervals while quality system is settling down. Thereafter annual review is sufficient, depending on the nature of your business.  It is IMPORTANT to follow through on the corrective action arising from this review.

A. QMR report – status of quality system:
• results from internal audits
• corrective and preventive action
• regulatory, industrial and international standard compliance
• customer complaints
• quality objectives

B. Risk assessment and management
C. Quality objectives (strategies for continuous improvement)
D. Cost of quality system
E. Benefits of quality system
F. Training
G. Customer satisfaction levels (implied needs)
H. Changes in processes and business strategies that could affect the quality system

QMR is Quality Management Representative, aka Quality Assurance Manager

WATCH FOR THE QUALIDOC QUALITY POLICY MANUAL AVAILABLE SHORTLY FROM THIS WEB SITE WITH SAMPLE MANAGEMENT AUTHORITY AND RESPONSIBILITY FOR A QUALITY MANAGEMENT SYSTEM.